Return Policy | Hassle-Free Returns at Kirloskar Generators and Engines Sales,Services and Spare Parts in Nepal.

Customer Service: +977 9851100031

Product Return and Exchange Policy

At Himal Trade Link Pvt. Ltd., we are committed to providing quality products to our customers. In the event that a product is found to be defective, we offer a return and exchange policy to ensure customer satisfaction.

📦 Conditions for Return

Defective Products Only: Returns will only be accepted for products that are defective. A product is considered defective if it is not functioning as intended or has manufacturing faults.
Return Period: Customers must report the defect and return the product within 15 days of purchase.
Proof of Purchase: A valid receipt or proof of purchase is required for all returns and exchanges.
Condition of Product: The product must be returned in its original packaging, including any accessories.

🔄 Conditions for Exchange

Eligible Products: Exchanges will be accepted for defective products or in cases where a different size, model, or variant is needed.
Exchange Period: Customers must request an exchange within 15 days of purchase.
Product Condition: The product must be in its original condition with all packaging and accessories.

⚠️ Non-Returnable Items

Products that have been used, altered, or damaged due to misuse.
Products without original packaging and accessories.
Products without a valid proof of purchase.

💰 Refund Policy

Refund Eligibility: Refunds will be processed for defective products only if a replacement is not available.
Refund Method: Refunds will be issued through the original payment method within 7-10 business days after the returned product is received and inspected.

How to Initiate a Return or Exchange

To initiate a return or exchange, please contact our customer service team at:

📧 Email: himaltradelink@gmail.com, 📞 Phone: +9779851100031

            Shipping Costs

            Return Shipping: Customers are responsible for the shipping costs of returning defective products.
Exchange Shipping: The cost of shipping the new product for an exchange will be covered by Himal Trade Link Pvt. Ltd.

Note: This policy is subject to change without prior notice. Please check our website for the latest updates.